What are your website design & development terms?
- 25% deposit + outside vendor fees before Phase I / to start
- 25% deposit before Phase II
- 25% deposit before Phase III
- Final payment / balance due to launch (go live)
View the Website Project Planning & Prep page to view the four different Phases.
How much are my hosting fees each year?
Bluehost hosting fees are approximately $9.95 per month or $119.40 billed on a recurring, annual basis. Although website specials from various hosting services may entice you to sign up, please note these are only “specials” and not their ongoing rate (hosting fees typically rise substantially at the one-year renewal). Transferring your website to another hosting service is billed at the current hourly rate; please request an estimate based on your future host provider. Same goes for domain names.
What happens if I don’t pay my hosting fees on time?
After 60 days past due, your website will be hidden from the search engines. In order to show your site again on the web, full payment is required and a $50 reinstatement fee is charged. After 90 days of no payment, your account will be terminated and your website will NOT be able to be retrieved after this point.
What happens if I don’t pay my domain fees on time?
As a courtesy, Hammond Media Group automatically renews domain names for accounts in good standing. Any outstanding domain feeds that have not been paid in full by the upcoming annual renewal will be terminated and your domain name will NOT be able to be retrieved after this point.
How much are my domain fees each year?
Current domain fees are $17/year. Although you may see domain name specials from various domain services to entice you to sign up, please note these are only “specials.” Your fee will rise substantially at renewal.
Backups
As a courtesy to new customers, Hammond Media Group automatically downloads a zip file of your website backup that is emailed to you to keep on your computer. We also go the extra mile by installing the Updraft Plus plugin on websites (with two separate backups) as well as saving the HTML for all your original website pages (created at launch) in a secure location so that should a catastrophe occur, we can easily recreate your original website (for a fee) in a worst-case scenario situation by getting the foundation of your website (website pages vs. website posts) back up and running in a shorter amount of time. Finally, Bluehost runs weekly backups; however, they do NOT guarantee these backups.
In a nutshell, we highly recommend all customers create and manage their own backups; we recommend that you make weekly (if your website frequently changes) or monthly (for more stagnant websites) backups and store them locally on your home machine or burn them to disk.
For directions, please visit this section on our Q & A page here.
For further backups after the initial launch and in addition to Bluehost backups, we suggest you consider our ongoing website maintenance service; see below.
Ongoing Website Maintenance
New customers automatically receive two months of website maintenance and technical support after launch (which includes plugin updates and more) on the Internet, Intranet or Extranet. Support and assistance shall not be provided for the development of enhancements to the originally contracted project. Such assistance shall not exceed 12 hours per calendar month.
View our full list of website maintenance services here.
You can retain our website maintenance services on an annual or semi-annual basis. Our current fee is $120/month (auto-billed to cc on file), $660/six months (prepaid) or $1250/year (prepaid). Please contact us for more information.
Warranty
We offer a full six-month warranty on your new website, ensuring that your website retains all its functionality and conforms to the specifications agreed upon by both parties. Should your site fail to function properly as agreed by both parties, we will either rebuild your website or offer a (full or partial) refund, as determined and agreed upon on an individual basis based on damages.
After the initial six-month warranty, clients assume full responsibility for their website. We recommend you purchase an ongoing maintenance agreement; see above.
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